Please ensure you include your name and address in all returns so we can trace your order. Items remain your responsibility in transit - please pack them carefully. Please contact us by email to before returning items and we can confirm the return with you. You have 14 days from receipt to return the item Please email us first at discuss the details. We understand that sometimes an item arrives and it’s not quite suitable for what you needed it for - no problem. Unwanted Items - Our 14 Days Return Policy We therefore ask you to carefully check your order as soon as it arrives. SMS Alerts: most of our delivery companies can provide SMS alerts if you include a valid mobile number when ordering.ĭamages in Transit - Inform Us Within 48 HoursĪs per our terms and conditions, all damages in transit must be reported to us within 48 hours of receipt to We can then work out the best way to help you or provide a replacement. Next day courier services are delivered on working days i.e. If you need more than the stock available please call us and we can give you an estimated delivery If a stock error should occur we will try to contact you as soon as possible. Stock levels are advertised on our website. If you order these items we will contact you as soon as possible to confirm an estimated delivery timescale. Items listed as available to order are not in stock however are usually available within 1-2 weeks. Royal Mail strikes continue to cause delays to both Royal Mail and courier parcels across the country - please allow longer for your delivery to arrive at this time. It is free to collect from our wapping wharf shop. You'll be given the option during check outįast delivery is available UK mainland / lowlands only and will be sent for next working day on orders before 12pm Orders placed before 12 noon are dispatched the same working day.įREE CLICK AND COLLECT is available from our Wapping Wharf, Bristol or Quaker Friars, Bristol stores. We dispatch as fast as possible direct from stock.
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